Independent customer experience technology advisors

Turn Every Customer Conversation Into Growth

Choose and implement the right contact center, CRM, automation, AI, and security technology with one experienced advisor based in Knoxville, Tennessee.

Modernize My Contact CenterImprove Email, CRM, and Data
20+ years in contact centersIndependent guidanceStrategy through implementation
Connected customer experience technologyContact center, CRM, analytics, artificial intelligence, security, and cloud systems connected around the customer journey.CUSTOMERJOURNEYCONTACT CENTERCCaaSCRMAUTOMATIONAIANALYTICSSECURITYCLOUD

Meet BizSprints

Customer Experience Technology Without the Guesswork

See how BizSprints helps organizations navigate customer experience technology, evaluate their options, and move forward with confidence.

Schedule a Consultation

Start with the business problem

Three clear paths to a stronger customer experience

No sprawling vendor catalog. We organize the right options around the outcome you need.

◎Consistent customer follow-up

Email Marketing, CRM, and Data

Connect the right email platform, CRM, automation, and prospect data so every inquiry receives relevant follow up at the right time.

Explore Growth Systems →

A practical path forward

Clear recommendations without the high pressure vendor pitch

1

Diagnose

Define the customer, agent, revenue, and operational problems.

2

Match

Build an independent shortlist around requirements and budget.

3

Implement

Align the vendor, integrations, people, and rollout plan.

4

Optimize

Improve adoption, performance, automation, and value.

Experience before recommendations

Advice from someone who has run the operation

Michael “CXMike” McMillan brings more than 20 years of contact center and customer experience leadership to every recommendation.

Contact center leadership
Independent technology guidance
Strategy through implementation

Local guidance • Industry-specific workflows

Built for the way your team serves customers

Explore connected phone, AI answering and follow-up solutions for home services, vacation rentals, staffing, legal practices, insurance agencies and automotive dealerships.

Explore Industry Solutions →Knoxville Business Phone & AI Advisory →

Your next best step

Tell us what is not working

We will clarify the problem, identify the best options, and build a practical next step without a high pressure vendor pitch.

Start My Technology Shortlist